Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Akaro AI, Inc. ("Akaro", "we", "us") governing your access to and use of the Akaro platform and website (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Services

Akaro provides an AI-powered platform for presales and revenue teams to automate RFP responses, manage knowledge bases, and generate sales collateral. The specific features available to you depend on your subscription plan.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time with reasonable notice. We will not be liable to you for any modification, suspension, or discontinuation.

3. Account registration

To use the Services, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activity under your account

You must be at least 18 years old and have the authority to bind your organisation to these Terms.

4. Acceptable use

You agree not to use the Services to:

• Violate any applicable laws or regulations
• Infringe any intellectual property rights
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorised access to our systems or other users' accounts
• Generate or distribute spam, misleading content, or fraudulent responses
• Reverse engineer, decompile, or attempt to extract our source code or AI models
• Resell or sublicense the Services without our written consent
• Use the Services to compete with Akaro by building a similar product

5. Your content

You retain all ownership rights to the documents, data, and content you upload to Akaro ("Customer Content"). By uploading content, you grant us a limited licence to process it solely to provide the Services to you.

You represent and warrant that your Customer Content does not violate any third-party rights or applicable laws, and that you have the necessary rights to upload and process it through our Services.

We will not access, use, or disclose your Customer Content except as necessary to provide the Services, comply with legal obligations, or as explicitly permitted in our Privacy Policy.

6. Intellectual property

Akaro and its licensors own all rights, title, and interest in the Services, including all software, AI models, design, trademarks, and documentation. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.

AI-generated outputs produced by the Services based on your inputs and Customer Content ("Outputs") are owned by you, subject to these Terms and applicable law.

7. Payment and subscription

Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law or as explicitly stated in your order. We may change pricing with 30 days notice.

If payment fails, we may suspend access to your account until payment is resolved. Accounts with outstanding balances for more than 30 days may be terminated.

8. Confidentiality

Each party agrees to keep the other's Confidential Information confidential and not to disclose it to third parties without prior written consent. "Confidential Information" means any non-public information designated as confidential or that a reasonable person would consider confidential.

Your Customer Content is considered your Confidential Information. Our platform architecture, pricing, and unreleased features are considered our Confidential Information.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated outputs may contain errors. You are responsible for reviewing all Outputs before using them in commercial communications. Akaro is not responsible for decisions made based on AI-generated content.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AKARO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL AKARO BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Termination

Either party may terminate these Terms at any time with 30 days written notice. We may terminate immediately if you breach these Terms, engage in fraudulent activity, or fail to pay.

Upon termination, your access to the Services will cease. We will retain your data for 30 days to allow you to export it, after which it will be permanently deleted.

12. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws require otherwise.

13. Changes to these terms

We may update these Terms from time to time. We will notify you of material changes by email or in-app notice at least 30 days before the changes take effect. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

14. Contact